Capacity Management Handbook, Monitor, Analyze, Tune, Manage by Gerard Blokdijk, Ivanka Menken

By Gerard Blokdijk, Ivanka Menken

Specialist technical roadmap to IT provider skill administration with coverage, goal, Scope, enterprise Justification, objective, goal, function & accountability, KPI, communique Plan & different organizational template assets.

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Additional info for Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Sample text

This has real benefits as it may prevent an organization from spending money on areas of the IT Infrastructure where there really isn’t a need for building high capacity services for the business. With a sound Capacity Management process we can expect an overall improvement in the level of service as better planning can occur under a structured, repeatable process. Any ITIL process has the potential to increase the credibility of the IT group, as they offer a higher quality of service, combined with an overall professionalism that can be lacking in ad-hoc activities.

CRM application, e-mail, word processing, financial tools) to function. 63 Capacity Management Workbook Each of these IT services runs on IT infrastructure. This is where IT departments now map the IT Services to those Business Processes listed above. With this information IT Departments will now be able to clearly see how their IT Infrastructure / IT Services supports the business. This allows IT to better deliver IT aligned Services to the Organization. A simple model for this approach is illustrated below.

A Communication Plan can be found on page 83. 33 Capacity Management Workbook 34 Capacity Management Workbook In addition, further risk can be added if the Service Capacity Management and the Component Capacity Management activities are performed in isolation because Business Capacity Management is difficult, or there is a lack of appropriate and accurate business information. Furthermore, if reports and information that is provided are too bulky or too technical and do not give the information required or appropriate to the customer and the business.

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